Helpful Information

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Size Guides and Charts

To ensure that you select the sex toy that best suits your needs, please use this guide to cross-reference the girth/circumference measurement listed in the product description. The measurement listed in GREY represents the diameter, or width, at the widest point. The measurement listed in PURPLE represents the circumference, or girth, around the item (refer to the illustration below).

Common Sex Toy Measurements

This diagram represents how most common shapes are measured. Please note the difference between insertable length vs. the total length of the product. Use the Sex Toy Measurement Guide to convert girth (circumference) to diameter (width).

Battery Guide

Depending on the type of vibrator you’ve purchased, there are a few different ways for the batteries to be inserted. See the images below and check your toy for proper battery insertion.

Most battery-operated products have a paper tab that must be removed before use in order to power up the product.

If there's a white paper cylinder wrapped around the batteries, do not remove. The manufacturer adds this component to hold batteries in place and prevent the vibrator from rattling.

Ensure that the batteries are facing in opposite directions when loaded and you should be good to go.

Frequently Asked Questions

Whether you're buying sex toys for the first or the hundredth time, you likely have questions about batteries, sustaining the product’s longevity or how to have the most pleasurable experience. At Spencer's, we know sex toys inside and out. Read on for all the answers to your most pressing vibrator questions and customer support options.

Do intimate products arrive in discreet packaging?

Yes. Every intimate item sold at Spencer’s arrives in discreet packaging, save for Canada and military bases (see below). Your privacy is very important to us, so we make sure your purchases are kept confidential. The Spencer’s name and logo will appear on the outside of your package; however, please be advised that for deliveries to Canada, APO/FPO and other military bases, the contents of your order are required to be listed on the outside of your package. In only those cases, discreet packaging for intimate items is not permitted. If you have any questions about our packaging, please contact us via Live Chat at the top of our website.

How do I extend my sex toy's life?

Cleaning your product with toy cleaner after each use is essential. When storing your toy, it's also important to remove batteries and avoid wrapping the wires around your toy to ensure peak lifespan and performance.

How do I properly install the batteries?

Batteries must be facing in opposite directions when loaded. If there's a white paper cylinder around the batteries, do not remove; however, if there's a thin paper tab in the battery compartment, it must be removed. See the graphs above for more information. It's also important to avoid over-twisting the battery cover when powering up a vibrator.

TIP: If the toy's not powering on or is running low on power, try replacing old batteries with fresh ones.